Privacy Policy

Effective Date: April 16, 2026  —  Last Updated: April 16, 2026

David Support ("we," "us," or "our") operates the website davidsupport.com and provides computer repair, laptop repair, small business IT solutions, and related technology services throughout the San Francisco Bay Area. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains what information we collect, how we use it, and what rights you have regarding your data.

If you have questions or concerns, contact us at: support@davidsupport.com or 415-685-3283.

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1. Information We Collect

We collect information you provide directly to us and information collected automatically when you use our website.

a) Information You Provide

• Contact & Appointment Forms: Name, email address, phone number, and message content when you submit a contact or appointment request.
• Email Communications: Any information you include when emailing us at support@davidsupport.com.
• Newsletter Sign-Up: Email address if you subscribe to our newsletter via Mailchimp.
• Device Information for Repair: When you bring a device in for service, we may record the device type, serial number, reported issue, and any relevant account credentials you voluntarily provide solely for the purpose of completing the repair.

b) Information Collected Automatically

• Usage Data: Pages visited, time spent on pages, referring URLs, and browser/device type via cookies and similar technologies.
• IP Address: Collected automatically by our web server and third-party analytics services.
• Cookies: Small text files stored in your browser. See Section 6 for details.

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2. How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your inquiries and schedule service appointments.
• To perform and complete the repair or IT services you requested.
• To send service confirmations, receipts, and follow-up communications.
• To send newsletters or promotional emails (only with your consent; you may opt out at any time).
• To improve our website, services, and customer experience.
• To comply with legal obligations.

We do not sell, rent, or trade your personal information to third parties for their marketing purposes.

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3. Device Data & Repair Privacy

As a technology repair provider, we follow these practices to protect your device data:

• Minimum Access: We access only the data necessary to diagnose and repair your device. We do not browse, copy, or retain personal files, photos, emails, or documents unless you specifically ask us to as part of a data backup or transfer service.
• Confidentiality: All technicians are required to maintain strict confidentiality regarding any data encountered on a customer device.
• Data Backup Recommendation: We strongly recommend you back up your device before bringing it in for service. We are not liable for data loss that occurs during repair.
• Credentials: Passwords or PINs you provide are used solely to complete the repair and are not stored after the job is closed.
• Data Wiping: If a repair requires a factory reset or OS reinstall, we will notify you in advance and confirm your consent.

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4. How We Share Your Information

We may share your information only in the following limited circumstances:

• Service Providers: Trusted third-party vendors who assist us in operating our website or conducting our business (e.g., Mailchimp for email, Google Analytics for web analytics). These parties are contractually obligated to keep your information confidential.
• Legal Requirements: If required by law, court order, or governmental authority.
• Business Transfer: In the event of a merger, acquisition, or sale of assets, your information may be transferred. We will notify you before your data is transferred and becomes subject to a different privacy policy.

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5. Data Retention

We retain personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law:

• Contact and appointment records: Up to 3 years for business and warranty purposes.
• Repair records (device type, issue, resolution): Up to 3 years.
• Newsletter subscriber data: Until you unsubscribe.
• Website analytics data: Per Google Analytics default retention settings (26 months).

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6. Cookies & Tracking Technologies

Our website uses cookies to enhance your browsing experience. We use the following types:

• Essential Cookies: Required for the website to function properly.
• Analytics Cookies: Google Analytics cookies that help us understand how visitors interact with our site. Data is anonymized.
• Preference Cookies: Remember your cookie consent choice.

You can control cookies through your browser settings or by clicking "Learn more" in the cookie consent banner at the bottom of this page. Disabling cookies may affect some website functionality.

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7. Your Rights (California Residents — CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

• Right to Know: Request disclosure of the personal information we have collected about you.
• Right to Delete: Request deletion of personal information we have collected, subject to certain exceptions.
• Right to Opt-Out: We do not sell personal information, so this right does not apply.
• Right to Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights.

To exercise your rights, contact us at support@davidsupport.com. We will respond within 45 days.

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8. Security

We implement industry-standard security measures to protect your personal information, including:

• HTTPS encryption on all web communications.
• Restricted access to personal data on a need-to-know basis.
• Secure disposal of physical records containing personal information.
• Regular review of our data collection and storage practices.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

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9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies independently.

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10. Children's Privacy

Our website and services are not directed to children under the age of 13. We do not knowingly collect personal information from children. If you believe a child has provided us with personal information, please contact us and we will delete it promptly.

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11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Last Updated" date at the top of this page. Your continued use of our website after changes are posted constitutes acceptance of those changes.

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12. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Business: David Support
• Location: San Francisco Bay Area, California, USA
• Email: support@davidsupport.com
• Phone: 415-685-3283
• Hours: Monday – Saturday, 9 am to 8 pm (Sunday Closed)